At Serenity by J, we take pride in making sure that each customer receives their purchase in a timely manner. Each item is made to order. Online orders may take up to 7 business days to ship out. We try to use the best shipping providers available and place our faith and trust in them, however we cannot guarantee their performance. We can only guarantee what is in our control.
It is imperative that you know the wrist size of the recipient and include it in the comments. We offer SERENITY BY J bracelet resizing for a fee of $8 per bracelet (customer is responsible for shipping). If a customer returns a bracelet for resizing, we cannot simply add or remove a bead- the entire bracelet must be cut and made again. Completing this process requires up to two hours of labor per bracelet. We recommend that you measure your wrist with a tape measure. Read more about this under the MEASURING YOUR WRIST tab.